FAQs

PAYMENT

Erlenmeyer Designs accepts all forms of payment including all major Credit Cards,  Paypal, Apple Pay, and Google Pay. Payment is processed through a secure 3rd party e-commerce company called Paypal or Stripe. Your credit card information is not stored or collected by Erlenmeyer Designs.

 

SHIPPING

 

We will process your order as soon as we receive it and do our best to ship if we have the items in stock. Since most of the items on our website are made to order, there will be some time that is required to process the order.

You will receive an order once you place your order and another e-mail informing you of the completion of the order. If the order is local pickup, you will receive a separate personal e-mail to arrange a suitable time for pick up.

All shipping is completed through Canada post. Large orders such as maps, or items that has to be shipped in a parcel box will have tracking.

U.S and international customers: We currently do not ship to the U.S. or anywhere else in the World. If you have purchased products that is shipped to a U.S. address, the order will still be shipped but it will be at your own risk. In the event that the product is lost, there will not be a refund issued and it is deemed lost. 

 

 

 

Shipping charges vary between the items.

Local Winnipeg Pick Up – FREE!

 

RETURNS

We aim to make everyone satisfied with their orders. In the even that you are unhappy with your order, we will try our best to meet your satisfaction. This may be a refund, exchange, or a store credit.

 

NATURAL MATERIALS and ELEMENTS

Most of our products are done on wood. As such, the quality and the texture of the wood will vary from one piece to the next. You may receive an item with a different pattern or texture than the ones on the website and that is the natural element to the material. It is important to keep in mind that these products are hand-made such as hand sanded, painted, and processed. It will be different from one to the next.

 

 BATHYMETRIC LAKE MAP PROCESS

When you place your order for a custom map, the following will happen…

1) Initial e-mail communication of the lake to see if it can be completed

2) Once the lake is deemed that it can be completed, a simple proof of the general layout is made and sent. 

3) Once the proof is verified, a full payment is required to complete the rest of the map even if other changes are needed. 

4) Before processing, a final proof is sent to be verified. 

5) Once the final digital proof is done, the map is then processed and created 🙂