FAQs

 PAYMENT

Erlenmeyer Designs accepts all forms of payment including all major Credit Cards,  Paypal, Apple Pay, and Google Pay. Payment is processed through a secure 3rd party e-commerce company called Paypal or Stripe. Your credit card information is not stored or collected by Erlenmeyer Designs.

SHIPPING

We will process your order as soon as we receive it and do our best to ship if we have the items in stock. Since most of the items on our website are made to order, there will be some time that is required to process the order.

You will receive an order once you place your order and another e-mail informing you of the completion of the order. If the order is local pickup, you will receive a separate personal e-mail to arrange a suitable time for pick up.

All shipping is completed through Canada post. Large orders such as maps, or items that has to be shipped in a parcel box will have tracking.

We are not responsible for any damages done during the shipping process. The maps / products are handcrafted and are delicate in nature, therefore, we cannot accept the responsibility of repairing any damaged products due to shipping or any other causes. 

U.S and international customers: We currently do not ship to the U.S. or anywhere else in the World. If you have purchased products that is shipped to a U.S. address, the order will still be shipped but it will be at your own risk. In the event that the product is lost, there will not be a refund issued and it is deemed lost. 

Shipping charges vary between the items.

Local Winnipeg Pick Up – FREE!

RETURNS

We aim to make everyone satisfied with their orders. In the event that you are unhappy with your order, we will try our best to meet your satisfaction. This may be a refund, exchange, or a store credit.

NATURAL MATERIALS and ELEMENTS

Most of our products are done on wood. As such, the quality and the texture of the wood will vary from one piece to the next. You may receive an item with a different pattern or texture than the ones on the website and that is the natural element to the material. It is important to keep in mind that these products are hand-made such as hand sanded, painted, and processed. It will be different from one to the next. Wood may chip during the cutting process such as the framing or the minor scoring/chipping of the products, thus, it is important to know that these are handcrafted and painted and that is what you are purchasing. 

 BATHYMETRIC LAKE MAP PROCESS

After you have placed your order for a custom map, the following will happen…

1) The map will be drawn up and a digital proof will be sent within 1 week depending on the season. 

2) Once the proof is verified, the processing will begin. 

3) The map will be cut with the laser cutter in layers

4) The wood is then sanded to eliminated the smoke burn on the map. If you see laser cut items and there’s smoke burn, it means the crafter did not spend the time in sanding.

5) Each layer is then painted and the glued

6) If the map is a large map, then it will be cut with a table saw to ensure it is squared.

7) The map is then framed and stained.

8) The map is then touched up with a final paint job and hardware is installed.

Yes it is quite the process! Since the maps are purely handcrafted and painted, it takes 2-3 weeks to complete.